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Retention for repeat-visit businesses

Your best customers rarely tell you they are leaving.

See which salon, spa or clinic customers are starting to disappear, give them a reason to return, and know who deserves a personal message - without replacing Fresha, your booking system or POS.

  • See who is slipping away

    Sort customers by last visit, spend and visit count. A colour-coded days-ago signal surfaces the regulars who are quietly drifting.

  • Hear the problem privately, first

    Post-visit feedback reaches you privately, so your team can make it right before it turns into a public one-star.

  • One app your customers actually keep

    Your points, rewards and QR sit inside the shared LoyalsClub app they already use for other businesses.

See LoyalsClub for your business30 minutes with the founder - no prepared pitch.
Start the trial myself Chat on WhatsApp
  • Runs alongside Fresha and your POS
  • No new hardware
  • English and Russian
app.loyalsclub.com/customers
Sorted by last visit248 customers
CustomerVisitsSpentLast visit
  • Amina HaddadGone quiet148,64047 days ago
  • Omar Nasser62,31021 days ago
  • Yusuf Karim94,1209 days ago
  • Mira Sargsyan177,9056 days ago
  • Dana Petrova2211,2404 days ago
  • Rami Aoun115,4802 days ago

The strongest signal is personal: who returned, who is drifting, and who may be worth contacting.

  • Last visit, by name
  • Visits and total spend
  • Your team decides who to contact

Already live on LoyalsClub

Built for salons, clinics, and repeat-visit businesses

From a Business Bay barbershop to a Sheikh Zayed Road aesthetic clinic - very different rooms, one shared wallet and QR, each with rewards of their own.

  • GG Barbershop

    GG Barbershop

    Premium men's grooming · Business Bay, Dubai

    Live4.9 client reviews

    Their regulars kept coming back through the summer low season - GG's first full quarter live on LoyalsClub.

    Instagram
  • Paradise Polyclinic

    Paradise Polyclinic

    Premium aesthetics & wellness · Sheikh Zayed Road, Dubai

    Live4.8 on Google · 858

    Newly live on LoyalsClub - their loyalty rewards are just getting started.

    Instagram

Real businesses on LoyalsClub, featured with their permission. Each rating is that business's own - from Google or from clients' in-app reviews, as labeled.

The visible return signal

One visit. Four connected moments that make the next one more likely.

LoyalsClub keeps the signal alive after checkout: the owner sees who is drifting, the team runs one simple scan, the customer keeps visible progress, and the relationship becomes something you can protect.

Recorded visits become a clear customer history. You decide who deserves a personal message.

From visits to a clear next action

See who came, when, and who has gone quiet.

LoyalsClub turns each recorded visit into customer history you can sort by recency. It makes the signal visible, then leaves the decision to contact someone with you.

  1. 01Visits are recorded
  2. 02Sorted by last visit
  3. 03Quiet customers stand out
  4. 04You choose who to contact
  1. 01Understand retentionSee who is slipping.Turn a quiet absence into a visible person, with enough context to decide whether a personal follow-up belongs.
  2. 02Create the return reasonGive them a reason to return.Configure value around your own margins, then make progress and the next reward visible between visits.
  3. 03Run the visit workflowMake checkout one simple habit.A normal staff phone and the customer's QR connect the visit to points without replacing the booking or POS flow.
  4. 04Protect and grow relationshipsProtect the relationship - and grow it.Hear problems privately, decide who deserves personal attention, and let satisfied regulars introduce the next customer.
90-second guided tour

See one customer visit become a visible return signal.

Follow the same visit through the owner portal, staff scanner and customer app before exploring every capability below.

  • 01 What the owner sees
  • 02 What staff do at checkout
  • 03 What stays with the customer

The tour shows the checkout scan, customer progress and the owner signals that appear afterward. Nothing sends an automatic win-back message.

Play the 90-second product tour

Everything included

A complete retention system, without the enterprise clutter.

Four connected parts give your team the signal, the return reason, the checkout habit and the relationship tools to act.

01

Understand retention

See who is slipping.

Turn a quiet absence into a visible person, with enough context to decide whether a personal follow-up belongs.

app.loyalsclub.com/customers
Sorted by last visit248 customers
CustomerVisitsSpentLast visit
  • Amina HaddadGone quiet148,64047 days ago
  • Omar Nasser62,31021 days ago
  • Yusuf Karim94,1209 days ago
  • Mira Sargsyan177,9056 days ago
  • Dana Petrova2211,2404 days ago
  • Rami Aoun115,4802 days ago
New versus returning visits, per branchReward performance and daily activityOne owner view across every location
What your team does

The owner reviews last visit, visit count, spend and return activity across locations.

What the customer sees

Nothing intrusive. Their visit history creates a useful signal only after they transact with your business.

  • Lapsed-customer view

    Sort customers by last visit, visit count, points and total spend, with colour-coded days-ago signals.

    You'll notice before they're gone for good.

  • Owner dashboard

    See visits, revenue and returning visits against the prior period, plus daily activity and reward performance.

    One screen, with the first coffee of the day.

  • Multi-location reporting

    Compare visit activity across branches from one owner view.

    No more comparing screenshots between branches.

  • Exportable business data

    Export your business data when you need it, while customer histories remain separated between businesses.

    It's your data, not ours.

02

Create the return reason

Give them a reason to return.

Configure value around your own margins, then make progress and the next reward visible between visits.

app.loyalsclub.com/rewards
Free treatment
Costs the customer
400 points
Earn rate
1 point per 10 spent
Valid until
31 Dec 2027

Branches

  • Main branch
  • City centre
  • Mall

Save reward

LoyalsClub customer app showing a business reward catalog
  1. 01You set the value
  2. 02Customers see progress
  3. 03Rewards can be redeemed
What your team does

You set points, the first-visit bonus and every reward's cost, availability and participating locations.

What the customer sees

They see progress toward a real reward instead of receiving another blanket discount.

  • Points you control

    Set the points rate and shape the economics around your own margins.

    You decide what a point is worth.

  • Configurable rewards

    Control reward cost, availability, status and participating branches.

    Tuesday slow? Change it on Tuesday.

  • First-visit bonus

    Give a new customer a visible reason to make the second visit.

    The second visit is the one that matters.

  • Business Intelligence suggestions

    Review specific reward or action suggestions when business activity changes, then decide whether to apply them.

    It suggests. You decide.

03

Run the visit workflow

Make checkout one simple habit.

A normal staff phone and the customer's QR connect the visit to points without replacing the booking or POS flow.

LoyalsClub staff scanner ready to scan a customer QR code
LoyalsClub customer wallet showing the QR code used at checkout

Normal phone → customer QR → points

  1. 01Customer shows a QR
  2. 02Staff scans once
  3. 03Visit and points are recorded
What your team does

Staff scan one QR at checkout from the LoyalsClub scanner on their phone.

What the customer sees

Their QR, points, rewards and your business page stay together in the shared app.

  • Phone-based staff scanner

    Staff scan the customer QR at checkout from a normal phone, with no new counter hardware.

    The phone already in their pocket is the hardware.

  • One shared customer app

    Customers install once and keep each participating business's points and rewards in one app.

    One download, not one per salon.

  • Customer wallet and QR

    Points, rewards and the checkout QR stay easy to find between visits.

    Nothing to lose at the bottom of a handbag.

  • Business page in the app

    Keep your story, photos, social links and tap-to-navigate locations beside your rewards.

    Your business looks like your business.

04

Protect and grow relationships

Protect the relationship - and grow it.

Hear problems privately, decide who deserves personal attention, and let satisfied regulars introduce the next customer.

app.loyalsclub.com/feedback
Last 30 days 4.6 average
  • Amina Haddad2 days ago

    Loved it. I did wait 25 minutes past my slot though.

    Private - only you and your team see this

  • Dana Petrova4 days ago

    Rana remembered exactly what I asked for last time.

  • Yusuf Karim6 days ago

    Quick and easy. Points showed up straight away.

LoyalsClub customer app asking how the visit was, with a private star rating and a written comment before submitting
  1. 01Customer writes privately
  2. 02You see the context
  3. 03You decide how to respond

Protect trust

Private feedback → owner decides → personal response.

Grow through regulars

Regular invites a friend → both earn after the friend's first transaction.

What your team does

You review private feedback and lapse signals, then choose whether and how to respond. Outreach is not automated.

What the customer sees

They can share feedback privately, receive a deliberate invitation or refer a friend under rules you control.

  • Private feedback

    See post-visit feedback privately and choose how your team follows up.

    Put it right before it becomes a one-star.

  • Personal win-back decisions

    See who is slipping and choose who deserves a deliberate personal message; outreach is not automated.

    No autopilot. Nothing goes out without you.

  • Owner invites

    Invite a new customer with a welcome bonus so they can join before their first visit.

    They're already yours before they walk in.

  • Refer a friend

    Let a regular invite a friend so both can earn points after the friend's first transaction.

    Your regulars are your best salespeople.

More than a digital stamp

Turn loyalty activity into decisions and introductions.

The program does more than count points: it helps the owner decide what to change and gives loyal customers a structured way to bring someone new.

app.loyalsclub.com/insights

Suggested - nothing applied yet

Amina Haddad has not been in for 47 days. She is in your top 10% by spend.

Offer her 300 bonus points.

ApplyDismiss

Nothing reaches her until you press Apply.

AI suggests, you decide

Business Intelligence suggestions

The portal reads your business activity and suggests specific rewards or actions when a pattern changes. You decide whether to apply a suggestion.

  1. 01A business pattern appears
  2. 02LoyalsClub suggests
  3. 03You decide
Retention becomes acquisition

Two referral and invite paths

Invite a new customer with a welcome bonus, or let an existing customer refer a friend so both can earn points after the friend's first transaction.

  1. 01A customer shares
  2. 02A friend joins
  3. 03A new relationship starts
loyalsclub.com
LoyalsClub owner portal invite screen with a shareable QR code and link, and a welcome bonus for new customers
LoyalsClub customer app refer-a-friend screen where the customer and their friend both earn points

A real business page in the app

Your story, photos, social links and locations live beside your rewards, giving customers a useful place to return to between visits.

Fits the operation you already have

Add the retention layer. Keep the systems your team already knows.

LoyalsClub sits beside booking and POS tools, uses normal phones at checkout, supports multiple locations and keeps each business's customer history separated.

The signal is yours. The decision stays yours.

Export your business data when you need it. Private feedback and lapse visibility inform your team; personal follow-up is never sent automatically.

Keep Fresha, your booking system and POS
Staff scan from a normal phone - no new hardware
No commission on bookings or customer revenue
Your business data stays separated and exportable
English and Russian customer and owner experiences
One owner view across multiple locations
One customer app · separated business data

Start with the real workflow

Use the full product free for 30 days.

Create your owner account, configure the program with our help, and measure how the checkout habit works with your real team and customers.

  • Full-access 30-day trial
  • Create your owner account and configure the program with our help
  • Use the real checkout workflow with your team and customers
  • Paid plans are a flat monthly subscription tiered by location count
  • Founding Member terms are confirmed personally with the founder
Start your 30-day free trialFull access · create your account · we set it up with you
Chat on WhatsAppBook a 30-min demo

Before you decide

The practical questions owners ask first.

Do I need to replace Fresha, my booking system or POS? +

No. LoyalsClub runs alongside them. Your existing tools keep handling bookings and payments; LoyalsClub handles the rewards, visit signal and private feedback after checkout.

Will my team need new hardware or a complicated process? +

No new counter hardware is required. A team member uses the scanner on a normal phone and scans the customer's QR at checkout. The habit is simple, but it still needs to become part of the team's checkout routine.

Does LoyalsClub automatically message customers? +

No. It shows the individual customers who may be slipping, but outreach is manual and owner-controlled. Your team decides who deserves a deliberate personal message.

Will another business see or market to my customers? +

Another business cannot see your customer list or a customer's history with you. Your customer data remains separated in your dashboard, and your rewards remain your own program.

What happens during the free trial? +

You create an owner account, register the business, add a location, publish a reward, download the joining QR and invite the team member who will scan. The trial is where you measure adoption with your real workflow.

How is pricing structured after the trial? +

LoyalsClub is a flat monthly subscription tiered by how many locations you operate, with no per-booking commission. The exact plan and any available Founding Member terms are confirmed with you directly.

Can I export my business data? +

Yes. Return activity can be compared across locations and your business data can be exported. One participating business never receives access to another business's customer history.

Can I talk to someone before registering? +

Yes. Start the trial when you are ready, or book a walkthrough and speak directly with Samvel first. WhatsApp remains available for a quick question.

Make the next visit visible

Find out who your business is quietly losing.

Start with your real checkout flow and customer base. Use the trial yourself, or speak with the founder before you begin.

The businesses that keep their regulars aren't running punch cards. They're running a brand - their own rewards, their own data, their own name in the customer's pocket.

See LoyalsClub for your business30 minutes with the founder - no prepared pitch.
Start the trial myself Chat on WhatsApp